Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.

All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.

Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. We do provide a water hose (25ft long) if inflatable is further please have a water hose present. If any inflatable, not designated for wet use, is found wet at pick up time (for other than weather related causes) the customer will be charged for set up, drying and re-rolling expenses at a rate of $25.00 per hour

Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags.

Great Question, because not all companies that rent inflatable are… YES. A copy of our insurance binder is always available to you upon request. A service charge may apply to those wishing to be named as an additional insured on our policy. Any such fee is due and payable once the certificate is requested whether or not the rental ever occurs.

Each piece is different! In general each or our standard size bouncers are designed to safely accommodate up to 9 young children at one time. Older kids may use our bouncers as well, however, the limit goes down as the age and size go up. It is always recommended that you group the participants by age and size. If you have any questions please call us and we are happy to go over it with you. Each of our inflatables has a set of manufactures rules printed on it, when in doubt refer to those rules printed on each inflatable.

Our inflatables are very durable and will hold up well under normal use. The customer however, is responsible for any damage to the Inflatable caused by but not limited to; overloading or allowing individuals in excess of weight limits on or in the inflatable, silly string, face paint, gum, food or drink, dirt, shoes, or punctures caused by sharp objects such as jewelry, buttons with pins, etc… Damage charges will be based upon the cost to repair plus any lost business. In addition if any inflatable, not designated for wet use, is found wet at pick up time (for other than weather related causes) the customer will be charged for set up, drying and re-rolling expenses at a rate of $25.00 per hour. 

We will pick up the equipment as close to the listed end time on your rental agreement as possible. Depending upon the day, pickup could be exactly at that time or up to several hours later. Our latest end time varies by the season and the amount of daylight hours. We always strive to complete pickups prior to darkness, so that: 1) our crew can properly inspect the equipment 2) no equipment is accidentally left behind and 3) our crew can work safely. Ultimately you are responsible for the equipment until we pick up.

No. Unless we absolutely can not get to you at a reasonably hour all equipment will be picked up by our crew that same day as it was set up. Scheduling an overnight rental subjects our inflatables to dew, moisture and mildew, excessive wear and tear, and conflicts with delivery schedules for the following day.

We may arrive as early as 7am and as late as 15-25 minutes before your rental start time and be considered on time. Due to the delivery schedule on your day, you may receive extra time, at no additional charge to you. Your rental will begin and end at your contracted time, regardless of how early our crew sets up or how late they take the unit down. Someone legally responsible must be at the address to accept delivery, pay any balance due, and show us where to set up the equipment. If our crew arrives, and no one is there, they will not set up your inflatable. Please be advised that we are on a schedule and have other set ups on their route. We must strictly enforce this policy so we are able to reach all customers by the contracted time. Typically, we will call you the day before and give you an anticipated delivery window of time, however, please understand that due to traffic conditions, unexpected delays with earlier setups and other unanticipated events, our delivery time is just an estimate. If we are running substantially late we will make every effort to contact you and advise you of such. Ultimately, you are guaranteed the minimum number of hours of fun that you have reserved, weather providing. We will pick up the equipment sometime after the listed end time on your rental agreement. You are responsible for the equipment until we pick up. For all outdoor setups we always try to arrange for pickup prior to it getting dark, so our crew can properly inspect the equipment.

We cannot guarantee that the use of an inflatable will not have an effect on your lawn. Due to the weight of the piece and depending on the length of time the inflatable is in use and weather conditions that day, flattened grass is common but not permanent. During the heat of the summer, it is not uncommon to see burned blades of grass a few days after the inflatable has been removed. The grass typically recovers within a week.

Yes, our units can be set up inside PROVIDED there is sufficient room. For inside set ups you will need to have enough ceiling height to accommodate the unit with ample clearance space from any lights, vents or any other hazards that may be present. Some units are 18 ft. high. Generally garages, basements, family/rec. rooms in residential dwellings do not accommodate the height or overall size of our units. Many commercial halls, school gyms, park & rec. facilities, church halls, town meeting rooms, etc. will do just fine however. You, the customer are responsible to ensure the inflatable will fit. If the unit does not fit once we arrive payment is still due in full.

All the dimensions of each of our inflatables are listed on our web site page which features that specific piece. Please add approximately 15 feet to each measurement to provide proper clearance of fences, buildings, wires, over-hanging trees, etc. Other important considerations are: 1) that the area is fairly level, for safety reasons we do not set up on hills 2) an electrical outlet must be within 50 feet 3) any sprinkler heads and/or irrigation lines should be clearly identified. We don’t want to damage your sprinkler system when anchoring down our inflatable.

Our inflatables use very little electricity. Generally each inflatable has one blower (fan) which runs continuously and keeps the unit inflated. Each blower draws approximately 6 to 12 amps when running. A standard 110 volt 3 prong grounded outlet located within 100 feet is required for operation. It is best that the outlet (or circuit that the outlet is located on) not be shared with any other equipment. If you are renting multiple inflatables, then we strongly suggest that you identify and make sure that additional separate circuits are available within the 100 feet limit. We do rent portable electric generators if conditions require, however, they are not routinely carried on our delivery trucks and must be reserved in advance.

100 feet is the maximum distance allowable between the inflatable and the source of electrical power. Here’s why: We carry LOTS of extension cords on our trucks and are often asked: why can’t you just run more cord? Simply stated: the longer the distance the greater the loss of power. Even with the heavy duty commercial grade extension cords we use, the voltage drop over 100 feet is significant. The fan motor which keeps the inflatable inflated requires a set amount of voltage at all times. When an excessive amount of cord is run, the voltage drops causing the fan motor to run slower and hotter. This can result in 1) tripped circuit breakers and/or fire 2) fan motor failure 3) slow fan motor speed and inadequate inflation. In cases where the set up location is more than 100 feet away we will require the use of a portable electric generator. We do rent generators, however they are not routinely carried on our delivery vehicles and must be reserved in advance.

Each item that you rent from Bounce About Inflatables comes with a set of printed operational guidelines and safety rules. These printed guidelines and safety rules will accompany the rental agreement that you must sign. Please read all these guidelines and safety rules and familiarize yourself with them. If you have any questions or if you do not receive these guidelines and rules please call our office and we will provide them. Return the signed rental agreement but KEEP the operational guidelines and safety rules as a reference for your rental. Our delivery crew will review these guidelines and safety rules with you again at the time of set up. Ultimately you are responsible for the safety of all those using our equipment while it is in your possession. We take safety very seriously. You should too. Persons not following the safety rules should be immediately instructed to exit the inflatable.

If it becomes necessary to cancel your rental you may do so without penalty provided you provide us with a minimum of 72 hours advance notice. If you cancel with less than 72 hours advance notice your rental deposits will be forfeited. THIS DOES NOT apply to cancellations due to severe weather. For weather related cancellation decisions due to the possibility of rain, we allow customers until the afternoon before their rental to decide whether or not to move forward with the rental. If however, forecasts for the day of an event predict severe weather, including rain, heavy rain or wind speeds in excess of 20 MPH, we reserves the right to cancel all rentals to ensure the safety and well being of our customers and their event participants. If a cancellation due to weather is necessary all deposits paid can be applied toward a future rental. We take safety very seriously and we appreciate your understanding in allowing us to ensure that every rental is a safe and bounce-able experience.

We understand that weather can change quickly, and since we do not claim to be able to predict the weather or have any control over weather, we utilize the following NO HASSLE Weather Policy: During periods of severe weather conditions (i.e. rain, heavy rain, high winds, etc.), for safety reason we reserve the right to cancel your reservations. On the day of your rental, if weather conditions are predicted to be adverse, we may give you the option of accepting delivery or not. If the rental is ultimately cancelled, we prefer that you reschedule. If rescheduling is not possible, we will, in this case, refund your deposit. On the other hand, if we agree to deliver and you decide to accept delivery, there will be no refunds or credits issued regardless of how long you were able to use the inflatable!

**Please NOTE: If the inflatable gets wet everyone must exit until the rain stops and the unit is dried. THE INFLATABLE MUST NOT BE USED WHEN WET or WHEN WINDS ARE 15 MPH OR MORE or exceed the manufactures guidelines. Once wet, inflatables becomes very slippery and dangerous. Once the rain stops you can dry the unit with towels. Once dry the inflatable will be safe to use.